Return Policy

At [Urban Vibe], customer satisfaction is very important to us. Please read our return & refund policy carefully before placing your order.

Returns

  • Returns are only accepted if the product is defective, damaged, or incorrect.

  • Customers must request a return within 7 days of delivery by contacting us at [your email].

  • To process a return, proof such as photos/videos of the defective or incorrect product is required.

  • Items must be unused and in their original packaging.

⚠️ Please note: We do not accept returns or refunds for reasons such as change of mind, ordering the wrong size/color, or shipping delays.

Refunds

  • Once your return is approved, a refund will be issued to your original payment method within 7–10 business days.

  • If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

Exchanges

  • Exchanges are only available if you received a defective or incorrect product.

Shipping Costs

  • Customers are responsible for return shipping costs (unless the return is due to our error).

  • As we work with international suppliers, the return address may differ depending on the product. Our support team will provide you with the correct return address.

Contact Us

If you have any questions about this policy, please reach us at:
📩 [altafmakoda@gmail.com]